Give Me 5: Government Reporting: It Can ‘Make or Break’ Your Customer Experience

All government contracts require an initial submittal and then follow on monthly reports for the duration of the contract. Too many times companies either are not prepared or do not understand the importance of these project management submittals. Additionally, too many companies use these reports as simply a required submittal rather than a tool to help them proactively manage their project.

This perceived lack of responsiveness can quickly lead to customer dissatisfaction regardless of the technical performance. In this webinar you will learn the following:
• What reports may be required for an initial submittal (this will be different with each contract).
• What a typical monthly report looks like.
• How you can use these reports/metrics to better manage your projects.

Course Instructor: Misty Mayes, President/Founder, Management Solutions, LLC